Terms of Service

By accessing or using ChurnFast ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

ChurnFast is a trading name of Red Rock Digital Ltd, a company registered in England and Wales (company number 13972306). References to "we", "us", or "our" refer to Red Rock Digital Ltd.

ChurnFast is a churn intelligence platform that helps SaaS founders detect at-risk customers and reduce revenue churn. The Service includes:

• Integration with your Stripe account to analyse billing and subscription data
• A JavaScript tracking snippet installed on your application to collect behavioural usage data from your customers
• Machine-learning-powered churn risk scoring and health score calculations
• Dashboards, alerts, and revenue impact analysis

To use ChurnFast you must create an account by providing a valid email address and password, or by authenticating via a supported third-party provider (e.g. Google). You must be at least 18 years old and have the authority to enter into these terms. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

ChurnFast offers paid subscription plans billed monthly via DodoPayments. All plans include a 14-day free trial that does not require a credit card. At the end of the trial you must subscribe to a paid plan to continue using the Service.

Subscription fees are charged in advance on a monthly basis. All fees are non-refundable except where required by applicable law. We reserve the right to change pricing at any time; existing subscribers will receive at least 30 days' notice before any price increase takes effect on their account.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access to the Service until that date.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to the Service, its servers, or any connected systems
• Reverse-engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to collect, store, or process data in violation of any privacy or data-protection laws
• Resell, sublicence, or redistribute access to the Service without our written consent

You retain ownership of all data you submit to or collect through the Service ("Your Data"). By using the Service, you grant us a limited licence to process Your Data solely for the purpose of providing and improving the Service.

You are solely responsible for obtaining any required consents or authorisations from your own customers before installing the ChurnFast tracking snippet on your application or connecting your Stripe account.

The Service, including all software, algorithms, designs, text, and graphics, is the property of ChurnFast and is protected by intellectual property laws. Nothing in these terms transfers any ownership rights to you. Your right to use the Service is limited to the licence granted by your active subscription.

The Service integrates with third-party platforms including Stripe. Your use of those platforms is governed by their own terms of service and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

We strive to keep ChurnFast available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance or updates that temporarily affect availability. We will make reasonable efforts to notify you in advance of any planned downtime.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Churn predictions and health scores are probabilistic estimates and should not be relied upon as the sole basis for business decisions.

To the maximum extent permitted by law, ChurnFast and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity arising out of or related to your use of the Service. Our total aggregate liability shall not exceed the amount you have paid us in the twelve (12) months preceding the claim.

We may suspend or terminate your access to the Service at any time if you breach these terms or engage in conduct that we reasonably believe is harmful to the Service or other users. Upon termination, your right to use the Service ceases immediately. You may request an export of Your Data within 30 days of termination; after that period, we may delete it.

We may update these Terms of Service from time to time. If we make material changes, we will notify you by email or by posting a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised terms.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms of Service, please contact us at support@churnfast.com.